How can we help you?

Get the support you need to make the most of RackTrack. Browse our help resources or contact our support team.

Live Chat
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Available 9 AM - 6 PM IST

Email Support
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Response within 24 hours

Phone Support
Speak directly with our team

+91 98765 43210

Help Resources

Documentation
Comprehensive guides and tutorials
Video Tutorials
Step-by-step video guides
Community Forum
Connect with other users

Frequently Asked Questions

Getting Started

How do I set up my first shop location?

Navigate to Shop Management from your dashboard, click 'Add New Shop', and fill in your shop details including name, address, and operating hours.

How do I add inventory items?

Go to the Inventory section, click 'Add Item', and enter product details including name, SKU, price, and initial stock quantity.

Can I import existing inventory data?

Yes, you can import inventory data using our CSV import feature. Go to Inventory > Import Data and download our template.

Orders & Billing

How do I create a purchase order?

Navigate to Orders > Create Order, select 'Purchase Order', fill in supplier details, add items, and submit.

Can I track order status?

Yes, all orders have status tracking. You can update status from Pending to Confirmed, Shipped, Delivered, or Cancelled.

How do I generate invoices?

From the order details page, click 'Generate Invoice' to create a professional invoice for your customers.

Technical Support

What browsers are supported?

RackTrack works best on Chrome, Firefox, Safari, and Edge. We recommend using the latest version for optimal performance.

Is my data secure?

Yes, we use enterprise-grade security including SSL encryption, secure data centers, and regular security audits.

Can I access RackTrack on mobile?

Yes, RackTrack is fully responsive and works on all mobile devices. We also have dedicated mobile apps coming soon.

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