Terms of Service

Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 18 years old to create an account
• One person or entity may maintain only one account

Acceptable Use

• Use the service only for lawful business purposes
• Do not attempt to gain unauthorized access to our systems
• Do not use the service to store or transmit malicious code
• Do not interfere with other users' access to the service

Subscription Fees

Subscription fees are billed in advance on a monthly or annual basis and are non-refundable except as required by law.

Payment Processing

• Payments are processed securely through third-party providers
• You authorize us to charge your payment method for all fees
• Failed payments may result in service suspension
• Price changes will be communicated 30 days in advance

Refund Policy

We offer a 30-day money-back guarantee for new subscriptions. Refunds for annual subscriptions will be prorated based on unused service time.

Your Data

You retain ownership of all data you input into RackTrack. We will not access, use, or disclose your data except as necessary to provide the service or as required by law.

Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits.

Data Backup and Recovery

We perform regular backups of your data and maintain disaster recovery procedures. However, you are responsible for maintaining your own backup copies of critical data.

Uptime Commitment

We strive to maintain 99.9% uptime for our service. Scheduled maintenance will be announced in advance whenever possible.

Support Services

• Email support is available to all users
• Priority support is available for Professional and Enterprise plans
• Support hours are Monday-Friday, 9 AM to 6 PM IST
• Emergency support is available for critical issues

Service Limitations

• The service is provided "as is" without warranties
• We do not guarantee uninterrupted or error-free operation
• Usage limits apply based on your subscription plan
• Some features may be in beta and subject to change

Liability Limitations

Our liability for any damages arising from your use of the service is limited to the amount you paid for the service in the 12 months preceding the claim.

Termination by You

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

Termination by Us

We may suspend or terminate your account for violation of these terms, non-payment, or other reasons with appropriate notice.

Data Retention

After termination, we will retain your data for 30 days to allow for account reactivation. After this period, your data will be permanently deleted.